Wearing the customer's shoes w/ Jana Lass
Jeremy Shere, founder & CEO of Tribal knowledge Podcasting, talks with Jana Lass, VP of Marketing at Censia, about putting yourself in the customer’s shoes.
Stuff we discuss:
- The value of having conversations with customers
- Building a network of subject matter experts
- Listening to what customers care about instead of nudging them toward a desire conclusion
- How Censia’s HR Innovators program provides a platform for HR leaders to talk about their concerns and challenges
Learn more about Censia
Connect with Jana on LinkedIn
Check out HR Bartender
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