Wearing the customer's shoes w/ Jana Lass

Jeremy Shere, founder & CEO of Tribal knowledge Podcasting, talks with Jana Lass, VP of Marketing at Censia, about putting yourself in the customer’s shoes.

Stuff we discuss:

The value of having conversations with customers
Building a network of subject matter experts
Listening to what customers care about instead of nudging them toward a desire conclusion
How Censia’s HR Innovators program provides a platform for HR leaders to talk about their concerns and challenges

Learn more about Censia

Connect with Jana on LinkedIn

Check out HR Bartender